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Support

The BiTKOO Customer Support Team provides 24x7 support to ensure issues are always handled and the business always running. It is our goal to help our clients achieve 100% uptime with their BiTKOO investments. Our Identity and Access Management experts are committed to providing timely and accurate solutions to all types of support issues.

Support Coverage Details
  • Mission critical support for all severity 1 incidents — 24x7 (888-424-8566)
  • Telephone access to support
  • Email and web access to support
  • Unlimited number of incidents
  • Incident severity level determined by customer
  • Patch distribution
  • Product and documentation download
  • Remote diagnostics
  • Major and minor releases

For more information on our customer support options, contact us at support@BiTKOO.com.